Privacy Policy

1. Introduction

Voicory ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice calling platform and related services.

2. Information We Collect

2.1 Personal Information

• Name and contact information (email, phone number)
• Billing information (processed securely via Paddle)
• Company/Organization details
• Account credentials

2.2 Usage Data

• Call recordings and transcripts (as authorized by you)
• Platform usage analytics
• Device and browser information
• IP address and location data

2.3 AI Training Data

Your call data may be used to improve our AI models. You can opt out of this in your account settings. We anonymize all data used for training purposes.

3. How We Use Your Information

• To provide and maintain our services
• To process payments and billing
• To improve our AI voice technology
• To send service updates and marketing communications
• To comply with legal obligations
• To detect and prevent fraud

4. Data Storage and Security

We use industry-standard security measures including:

• 256-bit SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• SOC 2 Type II compliant infrastructure
• Regular security audits and penetration testing
• Multi-factor authentication options

Data is stored on secure servers located in India and may be backed up in other regions for disaster recovery purposes.

5. Data Sharing

We do not sell your personal information. We may share data with:

• Paddle.com — our Merchant of Record for payment processing, invoicing, and tax compliance
• Cloud service providers (Google Cloud, Supabase) for hosting
• AI providers (OpenAI, ElevenLabs) for voice and language processing
• Analytics providers (anonymized data only)
• Law enforcement when legally required

When you make a purchase, your payment information is collected directly by Paddle. We do not store your full credit card details. Please refer to Paddle's privacy policy for how they handle your payment data.

6. Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data ("Right to be Forgotten")
• Export your data in a portable format
• Opt out of marketing communications
• Withdraw consent for AI training

To exercise these rights, contact us at privacy@voicory.com

7. Cookies

We use essential cookies for platform functionality and optional analytics cookies to improve our services. You can manage cookie preferences in your browser settings.

8. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children.

9. International Users

If you access our services from outside India, your data may be transferred to and processed in India. By using our services, you consent to this transfer.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our platform.

11. Contact Us

For privacy-related questions or concerns: